FAQs

Where do you ship?
We send orders allllll over the world! For more shipping info please see our shipping section.
 
How long will shipping take?
We dispatch all orders the next working day and delivery times can be seen in our shipping section.
 
How do you ship orders?
We ship orders in board backed envelopes to protect them during transit.
My item hasn’t arrived, who should I contact?
If your item hasn’t arrived in the estimated time frame (see our shipping section), then please drop us an e-mail orders@studioboketto.com
 
Can I return my order?
Yes, please see our Returns / Refunds policy for more info.
What size are the cards?
Our cards are 15cm x 10.5cm and the included envelopes are 16cm x 11.5cm.
 
Do the cards have anything printed inside?
No, they are all blank inside for your own message.
 
Can you send the card directly to the recipient?
Sure, just input the recipient’s address for delivery and if you’d like a hand-written message inside just leave a note for us at checkout.
 
Can you personalise or customise a card for me?
Unfortunately, we aren’t able to make any changes to the cards and they are sold as seen in the product shots.
 
Is Studio Boketto eco-conscious?
Yes, we really care about this beautiful planet that we have and so try to minimise our impact on it as much as possible.
  • The card we use is all FSC certified. This means that it comes from forests that are sustainably managed and provide environmental, social and economical benefits.
  • The kraft fleck envelope provided with our cards is 100% recycled.
  • As standard, we now use eco clasp stickers to hold the cards and envelopes together instead of cello. Sometimes, some of our retailers specify cello, in which case we use a biodegradeable and compostable cello.
Also, you may receive your order in cello, this is because we have still yet to sell some of our stock that is in the original cello.
  • The envelopes we use to ship our retail orders are 100% recycled.
  • The packaging we use for our wholesale orders is reused packaging that we get our supplies delivered in.